About Hatch

Why is it called Hatch?
We started with the idea that we wanted our app's logo to be based off of an emoji. So we searched for the cutest emojis that people didn't associate with any products, and after asking many potential users, we decided on this one the hatching egg emoji (this one: 🐣).
That's how we became Hatch!
How does Hatch work?
The rules are simple! On Hatch, girls initiate the conversation. By empowering women to make the first move, we're changing the dynamics of how relationships are formed. If the conversation is between members of the same sex, then either can initiate the conversation. If both sides don't write their first message within 24 hours, then the chat disappears forever! By creating these limitations, we've seen higher engagements and successful matching from our users.
When will the android version be out?
Thanks for wanting to try Hatch! Hatch is being developed by a dedicated, passionate team, but unfortunately we don't currently have the resources to make an Android version.

We made iOS first, because we're based in Japan, where over 70% of young adult women use an iOS device.

Hopefully we'll have an Android version out though within the first half of 2019!
Do you have to pay to use Hatch?
The basic features of Hatch are all free.(There's one exception. If you're Male and over 30, you'll need to get Hatch Premium in order to send messages.)

We do have a paid subscription plan called Hatch Premium, which allows you to have special features in order to maximize your Hatching experience.
How can I increase my Hatches?
1.Make sure you have 6 images (the higher resolution the better)
2.Consider making the first image a video. An Instagram boomerag video of yourself is a great one to use!
3. Write more in your profile. Remember that the first two rows of text can be seen by other users even without having to open your description box, so use those two rows wisely!


Hatch Premium

What is Hatch Premium?
Hatch Premium is our paid subscription plan.
If you subscribe to the plan, you'll get the following features:

1. Infinite right swipes.

2. Extend your chats for 24hours.(Premium users are given 3 extensions per month.)
You can also purchase more extensions if you want more.

3. Send Royal Likes (Premium users are given 5 Royal Likes per day) (If you Royal Like someone, your profile will be one of the first ones they see the next time they open their app. They'll also see that you've Royal Liked them, which is quite a compliment! You could say it's the digital equvalent of being given roses🤔)

4.Rewind (Swipe someone you've accidentally passed on)

5.Control your age privacy (Turn off your age from being displayed.)

6. If you're male and over 30, you'll need Hatch Premium to send messages.
How do I subscribe to Hatch Premium?
There's a few ways, but the simplest ways is to go the Settings screen once you're logged in, then tap the "Get Hatch Premium." From there, select a subscription price plan of your choice, make your payment, and you're set!
Hatch Premium isn't working.
Hatch Premium subscriptions are account-specific. If you've deleted your account and created a new one, the new account won't have Hatch Premium. Don't worry, just contact support through "Settings" → "Feedback" and we can transfer it.
How do I cancel my Hatch Premium subscription on iOS?
To unsubscribe from your Hatch Premium subscription, follow these steps:

1. Go to Settings on your iPhone or iPad, and select "iTunes Store and App Store." (Go to the iOS Settings app, not the Settings screen on Hatch)

2. Select on your Apple ID at the top of the screen.

3. Select on View Apple ID. You might need to sign in or use Face ID or Touch ID.

4. Select on Subscriptions.

5. Select the subscription that you want to manage. (If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID.)

6. Use the options to manage your subscription. You can choose a different subscription offering, or select "Cancel Subscription" to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
I'm not happy with Hatch Premium. Can I get a refund?
As written in our Terms and Conditions, purchases made in the Hatch app are non-refundable.
What is a Royal Like?
If you Royal Like someone, your profile will be one of the first ones they see the next time they open their app. They'll also see that you've Royal Liked them, which is quite a compliment! You could say it's the digital equvalent of being given roses🤔